Deskripsi Pekerjaan
ALV Group is seeking a highly motivated and experienced Duty Manager / Assistant Manager / Assistant Front Office Manager to join our team in the beautiful city of George Town, Penang. This is an exciting opportunity for a hospitality professional who is passionate about delivering exceptional guest experiences and leading high-performing teams.
In this pivotal role, you will be responsible for overseeing daily hotel operations with a strong emphasis on front office functions. You will ensure seamless coordination between departments, maintain highest standards of guest service, and contribute to the overall success and reputation of our establishment.
As a key member of our management team, you will play a crucial role in implementing operational policies, resolving guest concerns, and mentoring front-line staff. The ideal candidate will demonstrate strong leadership abilities, excellent communication skills, and a genuine commitment to hospitality excellence.
We offer a competitive compensation package, opportunities for professional development, and a supportive work environment where your contributions will be valued and recognized.
Tanggung Jawab
- Oversee daily hotel operations, ensuring smooth functioning of all front office activities and related departments
- Lead and supervise front office team members, including scheduling, training, and performance evaluations
- Ensure exceptional guest experiences by monitoring service standards and addressing guest concerns promptly and professionally
- Coordinate with other departments to ensure seamless guest services and operational efficiency
- Implement and enforce hotel policies, procedures, and quality standards
- Handle guest complaints and escalations, maintaining high levels of guest satisfaction
- Assist in budget management, inventory control, and cost-effective operations
- Support management in strategic planning, staff recruitment, and team development initiatives
Kualifikasi
- Diploma or Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum 2-3 years of experience in hotel operations or front office management roles
- Proven leadership and team management skills with the ability to motivate and inspire staff
- Excellent interpersonal and communication skills in English (verbal and written)
- Strong problem-solving abilities and decision-making skills
- Knowledge of hotel management systems and Microsoft Office applications
- Flexibility to work various shifts, including weekends and public holidays
- Customer-focused attitude with a passion for delivering exceptional service