Deskripsi Pekerjaan
Corporate Keys Group is a leader in premium accommodation services, and we are looking for a highly organized and service-oriented Duty Manager to join our dynamic team in Metro Manila. In this pivotal role, you will be the heartbeat of our daily guest operations, ensuring that every guest experience is seamless, professional, and memorable.
As our Duty Manager, you will oversee the full cycle of guest services, from booking management to the final checkout. You will act as the primary liaison between our guests and our operational teams, including housekeeping and maintenance, to ensure our high standards for comfort and cleanliness are consistently exceeded. If you are a natural problem solver with a passion for hospitality excellence and a drive to lead daily operations, we want to hear from you.
Tanggung Jawab
- Oversee end-to-end guest services, ensuring a world-class experience from check-in to check-out.
- Coordinate with housekeeping and maintenance teams to ensure property readiness and high cleanliness standards.
- Manage booking inquiries, amendments, and scheduling updates via our property management systems.
- Handle payment processing, invoicing, and reconciliation for guest stays and additional services.
- Provide prompt and professional resolution to guest concerns, queries, and feedback.
- Monitor daily operations to ensure compliance with company health, safety, and brand policies.
- Maintain clear communication channels between guests, on-site staff, and corporate management.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Tourism, or a related field.
- Minimum of 2-3 years of experience in a Supervisory or Duty Manager role within the hospitality industry.
- Strong proficiency in property management software and Microsoft Office Suite.
- Exceptional verbal and written communication skills in English.
- Proven ability to manage high-pressure situations and resolve conflicts efficiently.
- Strong attention to detail with an ability to manage multiple operational tasks simultaneously.
- Flexibility to work shift schedules, including weekends and public holidays as required.