Deskripsi Pekerjaan
Join WIT Venture as a Duty Manager and lead our hospitality team to deliver exceptional guest experiences. This pivotal role requires a proactive leader to oversee daily operations, ensuring seamless service delivery while maintaining the highest standards of quality and efficiency. You'll be instrumental in managing staff schedules, resolving customer inquiries with professionalism, and implementing operational improvements to enhance guest satisfaction. As the key point of contact during shifts, you'll coordinate between departments, maintain safety protocols, and drive a positive work culture. If you're passionate about hospitality excellence and thrive in dynamic environments, this role offers the perfect platform to showcase your leadership skills and contribute to our reputation for outstanding service.
Tanggung Jawab
- Oversee daily operational activities to ensure smooth service delivery
- Manage and supervise staff schedules, performance, and development
- Resolve customer issues and complaints with empathy and efficiency
- Coordinate between front-of-house and back-of-house teams
- Enforce health, safety, and hygiene standards compliance
- Monitor inventory levels and coordinate maintenance requests
- Prepare shift reports and incident documentation
- Train staff on service standards and operational procedures
Kualifikasi
- Proven experience in hospitality management or Duty Manager role
- Strong leadership and team management abilities
- Excellent communication and conflict resolution skills
- Knowledge of hospitality operations and service standards
- Ability to make quick decisions during high-pressure situations
- Proficiency in hospitality management software
- Relevant certification in hospitality management preferred
- Fluent in English and Bahasa Malaysia