Deskripsi Pekerjaan
Elevate your career at The St. Regis Singapore, one of the world's most prestigious luxury addresses. We are currently seeking a sophisticated and highly professional Duty Manager to join our leadership team. In this pivotal role, you will serve as the property’s Manager on Duty, acting as the primary representative of hotel management during your shift.
The successful candidate will oversee all property operations, ensuring that the highest levels of hospitality and service are delivered to our discerning guests in accordance with St. Regis's legendary standards. You will be responsible for maintaining a seamless flow of operations across all departments, resolving complex guest issues with grace, and ensuring the safety and security of all patrons and associates. This is an exceptional opportunity for a hospitality professional who thrives in a fast-paced environment and is committed to delivering the bespoke service for which the St. Regis brand is globally renowned.
Tanggung Jawab
- Act as the primary point of contact for guests and associates, representing hotel management and ensuring operational excellence across all shifts.
- Oversee daily property operations, conducting regular walkthroughs to ensure service standards, cleanliness, and safety protocols are strictly maintained.
- Proactively manage guest feedback and resolve any complaints or issues with a focus on guest satisfaction and loyalty.
- Coordinate between Front Office, Housekeeping, and Food & Beverage departments to ensure seamless guest transitions and VIP arrivals.
- Monitor and manage property security, emergency procedures, and health and safety compliance to protect guests and assets.
- Provide leadership and support to staff, assisting with conflict resolution and maintaining high morale across the team.
- Prepare detailed shift reports for executive management, documenting significant events, guest feedback, and operational challenges.
- Ensure adherence to Marriott International and St. Regis brand standards at all times.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3-5 years of experience in a supervisory or management role within a 5-star luxury hotel environment.
- Exceptional interpersonal and communication skills, with the ability to interact effectively with VIP guests and diverse teams.
- Proven problem-solving abilities and the capacity to remain calm and decisive under pressure.
- Strong knowledge of property management systems (e.g., Opera) and standard office software.
- Flexibility to work various shifts, including nights, weekends, and public holidays.
- A deep commitment to delivering world-class customer service and maintaining high aesthetic standards.
- Excellent command of the English language; additional languages are a significant advantage.