Deskripsi Pekerjaan
Are you a passionate hospitality professional looking to launch or advance your career in the heart of Kuta, Bali? We are seeking a dedicated DW Front Office Attendant to join our dynamic team. As the first point of contact for our guests, you will play a pivotal role in creating a welcoming, professional, and memorable experience from check-in to check-out.
In this role, you will be the face of our property, ensuring that every guest receives service that exceeds expectations. We pride ourselves on delivering world-class hospitality, and we are looking for someone with an outgoing personality, a keen eye for detail, and a genuine passion for guest satisfaction. This is an excellent opportunity to gain invaluable experience in the vibrant Bali tourism sector and grow within a supportive, professional environment.
Tanggung Jawab
- Warmly welcome guests upon arrival, handle the check-in process efficiently, and assist with room assignments.
- Manage guest inquiries, provide local travel recommendations, and assist with any service requests throughout their stay.
- Process payments, manage room folios, and maintain accurate records of guest transactions.
- Handle incoming calls and coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to our high standards.
- Maintain a clean, organized, and welcoming lobby environment at all times.
- Manage guest complaints professionally, ensuring effective resolution and maintaining high guest satisfaction scores.
- Perform daily audit reports and ensure the integrity of the front office systems.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent; relevant hospitality degree is a plus.
- Previous experience in a Front Office or Guest Service role within the hospitality industry is preferred.
- Strong command of English, both written and verbal; proficiency in other languages is highly desirable.
- Exceptional communication and interpersonal skills with a service-oriented mindset.
- Ability to work in a fast-paced environment and maintain composure under pressure.
- Flexible availability, including working on shifts, weekends, and public holidays.
- A friendly, professional demeanor with a strong focus on personal grooming and presentation.