Deskripsi Pekerjaan
Join Lexmark International as a DX Expert and spearhead digital transformation initiatives that bridge technology and human experiences. In this hybrid role, you'll architect innovative solutions connecting data, devices, and people through seamless digital ecosystems. Collaborate with cross-functional teams to design customer-centric strategies that enhance engagement and operational efficiency. Leverage emerging technologies to optimize digital touchpoints, analyze user behavior patterns, and drive measurable improvements in digital service delivery. Shape the future of customer experience by translating complex requirements into intuitive digital interfaces while maintaining alignment with business objectives. This opportunity empowers you to make tangible impact in a dynamic environment where your expertise directly influences how organizations interact with digital ecosystems.
Tanggung Jawab
- Lead end-to-end digital experience strategy development and implementation
- Conduct user research and data analysis to identify digital optimization opportunities
- Collaborate with product/engineering teams to align digital solutions with business goals
- Design and maintain cross-platform digital journey maps and experience frameworks
- Implement digital performance metrics and continuously optimize user touchpoints
- Drive innovation in digital service delivery through emerging technology integration
- Present digital transformation roadmaps to stakeholders and secure alignment
Kualifikasi
- Bachelor's degree in Computer Science, Digital Marketing, or related field
- 5+ years experience in digital experience design or transformation roles
- Proficiency in UX research tools (e.g., Hotjar, Google Analytics) and A/B testing
- Strong understanding of digital ecosystem architecture and customer journey mapping
- Experience with agile methodologies and digital project management
- Certification in digital experience management (e.g., Adobe Experience Manager)
- Expertise in data-driven decision making and digital KPI optimization