Deskripsi Pekerjaan
Unlock Your Potential as a Call Center Representative at ConstantiKnow Inc. in Vibrant Makati City!
Are you a customer service superstar ready to elevate your career? ConstantiKnow Inc., a forward-thinking leader in customer solutions, is seeking highly motivated and customer-centric Call Center Representatives to join our thriving team in Makati City, Metro Manila. This is more than just a job; it's an opportunity to grow, excel, and be rewarded for your dedication.
We believe in recognizing talent and hard work. While your base salary will reflect your BPO experience (ranging from ₱20,000 to ₱30,000 per month), that's just the beginning! Our performance-driven culture means you have the power to earn significantly MORE through attractive bonuses and incentives. If you're passionate about delivering exceptional service and eager to maximize your earning potential, ConstantiKnow Inc. is where you belong.
As a key member of our team, you'll be the voice of our company, interacting with clients and providing solutions that make a real difference. We foster a supportive and dynamic work environment where continuous learning and professional development are encouraged. Come contribute to our success and build a rewarding career journey with us.
Join ConstantiKnow Inc. and discover a workplace where your contributions are valued, your growth is prioritized, and your success is celebrated!
Tanggung Jawab
- Answer inbound calls and make outbound calls to customers, providing professional and courteous service.
- Address customer inquiries, resolve issues, and provide accurate information regarding products and services.
- Document all customer interactions meticulously in the system, ensuring data integrity and follow-up actions.
- Identify and escalate complex issues to appropriate departments or supervisors for resolution.
- Adhere to company policies, procedures, and service level agreements (SLAs) at all times.
- Maintain a high level of product knowledge and stay updated on service offerings and changes.
- Collaborate effectively with team members and other departments to ensure a seamless customer experience.
- Strive to achieve individual and team performance metrics, including quality, efficiency, and customer satisfaction scores.
Kualifikasi
- Minimum of a High School Diploma or GED equivalent.
- Proven BPO/Call Center experience is highly advantageous, with a track record of excellent performance.
- Exceptional verbal and written communication skills in English, with a clear and professional speaking voice.
- Strong customer-centric approach with a genuine desire to help and serve others.
- Proficiency in basic computer applications (MS Office Suite, CRM software) and ability to navigate multiple systems simultaneously.
- Excellent problem-solving skills and the ability to think critically and de-escalate challenging situations.
- Flexibility to work in shifting schedules, including weekends and holidays, as required by business needs.
- Ability to work both independently and as part of a collaborative team environment.
- A positive attitude, resilience, and a strong work ethic.