Deskripsi Pekerjaan
We are a prominent distributor of herbal health products seeking a skilled E-Commerce Administrator to join our dynamic team. In this pivotal role, you will be responsible for overseeing the daily operations of our online store, ensuring a seamless and efficient shopping experience for our valued customers. We are looking for a proactive individual who can manage transaction processes, handle customer inquiries professionally, and contribute actively to the growth of our digital sales channels. This is an excellent opportunity for someone passionate about the health and wellness industry to grow their career in a supportive and collaborative environment.
As part of our administrative team, you will play a key role in maintaining our brand reputation and driving sales through excellent service and operational excellence.
Tanggung Jawab
- Manage and process daily incoming orders across various e-commerce platforms (Tokopedia, Shopee, etc.) with high accuracy.
- Provide exceptional customer service via chat, email, and phone to resolve inquiries, complaints, and feedback promptly.
- Maintain accurate product listings, including updating descriptions, images, pricing, and stock availability.
- Monitor sales performance daily and prepare weekly reports for management review.
- Coordinate closely with the logistics and warehouse team to ensure timely and accurate product delivery.
- Assist in planning and executing online promotional campaigns and social media engagement activities.
- Update customer records and ensure all transaction data is properly documented in the system.
Kualifikasi
- Previous experience in e-commerce administration, customer service, or online sales is preferred.
- Familiarity with major Indonesian e-commerce platforms (Tokopedia, Shopee, Lazada) is a plus.
- Strong organizational skills and keen attention to detail in data entry and order processing.
- Excellent written and verbal communication skills in English.
- Ability to work independently, prioritize tasks effectively, and meet tight deadlines.
- Basic proficiency in Microsoft Office (Excel, Word) and general computer operations.
- A genuine interest in the health, wellness, and herbal product industry.