Deskripsi Pekerjaan
Are you a customer-centric professional with a passion for the fast-paced world of online retail? Beacon Mart is looking for a proactive and detail-oriented E-Commerce Customer Service Executive to join our growing team in Petaling Jaya. In this role, you will be the voice of our brand, ensuring that every customer interaction is positive, efficient, and aligned with our commitment to excellence.
As our E-Commerce Customer Service Executive, you will manage end-to-end customer inquiries across various digital channels, support platform operations, and play a crucial role in maintaining high store ratings. We are looking for someone who thrives in a collaborative environment and has a natural ability to resolve issues while maintaining a friendly, professional demeanor. If you are tech-savvy, organized, and dedicated to delivering world-class service, we want to hear from you!
Tanggung Jawab
- Provide prompt, professional, and empathetic support to customers via live chat, email, and social media platforms.
- Manage end-to-end order processing, including tracking shipments and resolving delivery issues.
- Handle customer complaints and returns in accordance with company policies to ensure high satisfaction rates.
- Collaborate with the operations team to optimize product listings and ensure accurate inventory information.
- Monitor and respond to customer reviews on marketplace platforms (e.g., Shopee, Lazada) to maintain excellent seller ratings.
- Maintain a deep understanding of our product catalog to provide accurate and helpful recommendations to shoppers.
- Generate weekly reports on customer feedback and common issues to help identify areas for service improvement.
Kualifikasi
- Minimum of 1-2 years of experience in E-commerce customer service, call center, or retail support roles.
- Strong command of English and Bahasa Malaysia (written and spoken); proficiency in Mandarin is a significant advantage.
- Tech-savvy with experience in using E-commerce management platforms and CRM tools.
- Ability to multitask in a fast-paced environment while maintaining high attention to detail.
- Exceptional problem-solving skills and the ability to remain calm under pressure.
- Excellent communication skills with a customer-first mindset.
- Strong organizational skills and the ability to work independently as well as within a team.