Deskripsi Pekerjaan
Join REMCO BPO as an E-commerce Customer Service Representative (Non-Voice) and become a key player in our client's digital commerce success. This full-time opportunity allows you to deliver exceptional customer experiences through written communication channels, supporting online shoppers across various platforms. You'll handle inquiries, resolve issues, and provide product expertise while maintaining high-quality standards in a fast-paced e-commerce environment. Ideal for detail-oriented communicators passionate about digital retail, this role offers competitive compensation and professional growth in a dynamic BPO setting.
Tanggung Jawab
- Respond to customer inquiries via email, chat, and messaging platforms within SLA targets
- Process orders, track shipments, and resolve delivery-related issues
- Assist with product information, sizing guides, and return/exchange procedures
- Update customer profiles and maintain accurate transaction records
- Collaborate with logistics teams to resolve complex order fulfillment problems
- Identify trends in customer feedback and escalate recurring issues
- Adhere to brand voice guidelines and quality assurance protocols
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 1 year customer service experience in e-commerce or retail
- Exceptional written communication skills in English with clear articulation
- Proficient in CRM systems and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced digital environment
- Basic understanding of e-commerce platforms and payment systems
- Willingness to work flexible schedules including weekends/holidays