Deskripsi Pekerjaan
Are you a detail-oriented individual with a passion for e-commerce? DK ULTIMATE (M) SDN BHD is currently seeking a motivated E-Commerce Operations Assistant to join our growing team in Sungai Petani. In this role, you will be the backbone of our digital storefront, ensuring that every customer order is processed with precision and care.
As our E-Commerce Operations Assistant, you will manage daily operations across major platforms including Shopee, Shopify, and TikTok Shop. You will play a crucial role in maintaining our high standards for shipping times, inventory accuracy, and customer satisfaction. This position is perfect for someone who thrives in a fast-paced environment and enjoys the hands-on process of bringing products from our warehouse to our customers' doorsteps.
If you are tech-savvy, organized, and ready to kick-start your career in the booming e-commerce sector, we invite you to apply and help us scale our online presence.
Tanggung Jawab
- Manage end-to-end order fulfillment processes for Shopee, Shopify, and TikTok Shop.
- Pick, pack, and label products accurately to meet daily shipping deadlines.
- Monitor inventory levels and coordinate with the procurement team to prevent stockouts.
- Handle customer inquiries regarding order status, returns, and exchanges professionally.
- Perform daily stock counts and maintain a clean, organized warehouse environment.
- Coordinate with courier services to ensure timely parcel pickup and delivery.
- Generate and analyze daily sales reports to track performance metrics.
Kualifikasi
- Minimum SPM or Diploma qualification in any field.
- Previous experience in e-commerce operations, warehousing, or retail logistics is an advantage.
- Proficiency in using Shopee Seller Centre, TikTok Shop Seller Center, and Shopify backends.
- Strong organizational skills and ability to manage multiple tasks under pressure.
- Good communication skills in Malay and English.
- Basic computer literacy, particularly in Microsoft Excel or Google Sheets.
- Willingness to work in Sungai Petani, Kedah.
- Self-motivated with a high level of integrity and attention to detail.