Deskripsi Pekerjaan
We are looking for a dynamic and detail-oriented E-Commerce Specialist to join the team at Biotech Pharmaceuticals of Indonesia. In this pivotal role, you will take charge of our digital storefronts, ensuring seamless operations across all major marketplaces. Your primary focus will be on inventory management, ensuring stock levels are optimized to meet demand without overstocking. You will be responsible for setting competitive pricing strategies and designing eye-catching promotional banners that drive traffic and conversions. Furthermore, as the face of our brand online, you will handle customer inquiries via live chat with professionalism, resolving issues efficiently to enhance customer satisfaction. You will also be tasked with generating insightful monthly reports to track performance metrics and identify growth opportunities. If you are passionate about e-commerce and possess a knack for analytics and customer engagement, we want to hear from you.
Tanggung Jawab
- Manage and update product listings, stock levels, and pricing on various e-commerce marketplaces.
- Design and implement promotional banners and discount strategies to boost sales.
- Provide exceptional customer service by responding to inquiries and resolving complaints via live chat.
- Analyze monthly sales data and generate comprehensive performance reports.
- Coordinate with the marketing team to align e-commerce activities with overall business goals.
- Ensure all product descriptions and images are optimized for SEO and user experience.
- Monitor competitor activities and market trends to suggest improvements.
Kualifikasi
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in e-commerce management, preferably in the pharmaceutical or FMCG sector.
- Strong proficiency in Microsoft Office Suite, particularly Excel for data analysis.
- Excellent written and verbal communication skills in English and Indonesian.
- Detail-oriented with a strong focus on accuracy in data entry and reporting.
- Ability to work independently and manage time effectively in a fast-paced environment.