Deskripsi Pekerjaan
Join the dynamic team at LITTLE PALMERHAUS as an Ecommerce Admin Intern! This is an exciting opportunity for students or fresh graduates to gain hands-on experience in the fast-paced world of online retail. You will play a crucial role in maintaining the store's reputation by ensuring seamless communication with customers and optimizing store performance across major marketplaces.
We are looking for a proactive individual who is passionate about e-commerce and dedicated to providing exceptional service. You will be responsible for managing the daily operations of our online stores, ensuring that every customer interaction is positive and efficient.
Tanggung Jawab
- Customer Communication: Manage daily customer inquiries and provide professional, timely responses via chat, email, and other messaging platforms.
- Rating Management: Actively monitor customer feedback and strive to maintain high satisfaction ratings and positive reviews on all marketplace platforms.
- Order Processing: Verify and process incoming orders to ensure accuracy and timely fulfillment of goods.
- Product Management: Update product listings, descriptions, and images to ensure data accuracy and attractive presentation.
- Logistics Coordination: Coordinate with logistics partners to track shipments and resolve any delivery issues or delays efficiently.
- Reporting: Assist in generating basic sales reports and inventory data to support the marketing team.
Kualifikasi
- Education: Currently pursuing a degree in Management, Marketing, Communication, Business Administration, or related fields.
- Experience: No prior professional experience required, but familiarity with online shopping is a plus.
- Platform Knowledge: Familiarity with popular Indonesian e-commerce platforms (Tokopedia, Shopee, Lazada, or similar) is highly preferred.
- Skills: Strong command of the English language (oral and written) with excellent communication skills.
- Technical Skills: Basic proficiency in Microsoft Office (Excel, Word) and data management tools.
- Personal Attributes: Detail-oriented, organized, and able to multitask in a fast-paced environment.