Deskripsi Pekerjaan
LAC Global is seeking a dedicated Ecommerce Nutritionist and Customer Relations Executive to join our dynamic team. In this pivotal role, you will be the bridge between our brand and our customers, delivering exceptional service experiences online while providing expert nutritional guidance. We are looking for someone who is passionate about health and possesses the skills to manage complex customer relationships in a digital setting.
As a key member of our customer relations team, you will handle inquiries, resolve issues, and ensure every customer interaction leaves a lasting positive impression. Your expertise in nutrition will allow you to answer product-related questions with confidence, helping customers choose the right supplements and meal plans. We value a proactive approach to problem-solving and a commitment to excellence. If you are ready to take your career to the next level in the thriving e-commerce sector, we want to hear from you.
Tanggung Jawab
- Provide expert nutritional advice and support to customers via email, live chat, and phone channels.
- Manage and resolve customer inquiries regarding e-commerce orders, product details, and account management.
- Ensure high levels of customer satisfaction and retention through professional and empathetic communication.
- Collaborate with the marketing and product teams to promote nutritional products and services effectively.
- Monitor customer feedback and suggest process improvements to enhance the overall service experience.
- Process returns, exchanges, and complaints efficiently while adhering to company policies.
- Maintain accurate records of customer interactions in the CRM system.
Kualifikasi
- Bachelor’s degree in Nutrition, Dietetics, Food Science, or a related field.
- Strong background in customer relations, call center experience, or a similar service-oriented role.
- Excellent written and verbal communication skills in English.
- Ability to work in a fast-paced e-commerce environment and manage multiple tasks simultaneously.
- Proficiency in using CRM software, Microsoft Office Suite, and e-commerce platforms.
- Deep passion for health, wellness, and nutritional science.
- Strong problem-solving skills and a customer-centric mindset.