Deskripsi Pekerjaan
Join World Citi Colleges as an Educational Technology Support Staff and become a vital part of our academic community. In this dynamic role, you will serve as the frontline support personnel, empowering students and faculty to maximize the potential of our digital learning ecosystem. You will be instrumental in ensuring seamless adoption of Learning Management Systems (LMS), virtual classroom technologies, and other academic tools that enhance the teaching and learning experience.
As an EdTech Support Staff member, you will work at the intersection of education and technology, helping to bridge gaps between traditional teaching methods and modern digital solutions. Your expertise will directly contribute to the success of our academic programs by providing timely technical assistance, training, and troubleshooting support. This position offers an excellent opportunity to grow professionally while making a meaningful impact on the educational journey of countless students.
World Citi Colleges is committed to fostering a culture of innovation and continuous learning. We provide a collaborative environment where your technical skills and passion for education can thrive. If you're passionate about technology and education, and looking for a role where you can make a difference, we encourage you to apply.
Tanggung Jawab
- Provide frontline technical support to students and faculty for Learning Management Systems (LMS) and virtual classroom tools
- Train academic staff on effective use of educational technology platforms and digital teaching tools
- Troubleshoot technical issues related to academic software, hardware, and online learning platforms
- Assist in the implementation and maintenance of educational technology solutions across the institution
- Develop and maintain documentation for educational technology systems and procedures
- Collaborate with faculty to integrate technology into curriculum design and delivery
- Monitor and report on system performance, identifying areas for improvement in educational technology
- Stay current with emerging educational technologies and trends to recommend relevant solutions
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, Education, or related field
- Experience with Learning Management Systems (LMS) such as Moodle, Canvas, or Blackboard
- Strong technical troubleshooting skills for educational hardware and software
- Excellent communication and interpersonal skills with ability to train diverse audiences
- Knowledge of virtual classroom technologies and online teaching methodologies
- Experience providing technical support in an educational institution preferred
- Ability to work independently and as part of a collaborative team
- Problem-solving mindset with attention to detail and customer service orientation