Deskripsi Pekerjaan
Are you a persuasive communicator looking for a rewarding non-voice career in the Philippines? Top1Movers Worldwide Inc. is currently seeking dedicated Email & Chat Agents to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, handling inquiries and resolving issues through digital channels.
We pride ourselves on providing a supportive work environment that prioritizes employee well-being. By joining us, you will enjoy a competitive salary range of ₱20,000 – ₱30,000 per month, comprehensive health insurance benefits, and clear pathways for career growth. We believe in work-life balance, ensuring you have the flexibility to thrive both professionally and personally.
If you have a knack for clear written communication and a passion for helping others, we want to hear from you. This is a fantastic opportunity to kickstart or advance your career in the BPO industry.
Tanggung Jawab
- Handle Customer Inquiries: Respond to emails and chat messages professionally and promptly to ensure customer satisfaction.
- Resolve Issues: Troubleshoot customer problems and provide accurate information regarding our products or services.
- Document Interactions: Log all customer conversations and feedback into the CRM system for record-keeping and analysis.
- Team Collaboration: Work closely with team leads and other departments to resolve complex queries.
- Maintain Tone: Ensure all written communication reflects the company’s brand voice and maintains a positive tone.
- Upselling Opportunities: Identify opportunities to offer additional products or services to enhance the customer experience.
Kualifikasi
- Citizenship: Must be a Filipino citizen or possess the legal right to work in the Philippines.
- Communication: Excellent written English skills with a focus on grammar, spelling, and clarity.
- Typing Speed: High typing accuracy and speed (minimum 30-40 wpm preferred).
- Computer Skills: Proficient in using computers, email clients, and standard office software.
- Attitude: Patient, proactive, and able to handle multiple tasks in a fast-paced environment.
- Experience: Open for all; prior experience in customer service is a plus but not required.