Deskripsi Pekerjaan
Join our dynamic team as an Email Support Representative at Foundever and become a vital part of our customer experience excellence! We're seeking dedicated professionals who can transform customer interactions into positive experiences through written communication.
As a Non-Voice Email Support Representative, you'll be the digital face of our brand, responding to customer inquiries, resolving concerns, and providing exceptional support through email channels. This role is perfect for individuals who excel in written communication, have strong problem-solving skills, and thrive in a fast-paced environment.
At Foundever, we value our employees and offer competitive benefits including FREE Grab Ride onsite services, making your daily commute hassle-free. Our modern office at Ayala 30th provides an inspiring work atmosphere where you can grow both personally and professionally.
If you're passionate about helping others and want to build a rewarding career in customer service, this opportunity is perfect for you. Apply now and join us in delivering outstanding customer experiences that make a difference!
Tanggung Jawab
- Respond to customer inquiries and concerns via email in a timely and professional manner
- Handle customer escalations with empathy and effective problem-solving skills
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to resolve complex customer issues
- Follow established procedures and guidelines to ensure consistent service quality
- Identify opportunities for process improvements and contribute to team development
- Meet or exceed performance metrics including response time and customer satisfaction
Kualifikasi
- Excellent written communication skills in English
- Previous customer service experience preferred
- Strong problem-solving and critical thinking abilities
- Proficient in using email platforms and customer service software
- Ability to work in a fast-paced environment with minimal supervision
- High school diploma or equivalent; college degree is a plus
- Positive attitude and willingness to learn and grow