Deskripsi Pekerjaan
Launch your IT career with Asticom as an End User Computing Specialist - Associate! This hands-on support role offers competitive compensation, professional growth opportunities, and comprehensive wellness benefits. You'll be at the forefront of delivering seamless technology experiences to end-users while honing your skills in a dynamic environment.
We're seeking passionate individuals who thrive on solving technical challenges and providing exceptional user support. As part of our IT team, you'll gain invaluable experience in system administration, troubleshooting, and client relations. Asticom invests in your development through continuous learning programs and mentorship, ensuring you build a strong foundation for long-term career advancement in the IT sector.
Tanggung Jawab
- Provide first-level technical support for end-user computing devices including desktops, laptops, and peripherals
- Install, configure, and maintain operating systems, software applications, and network connectivity
- Troubleshoot hardware and software issues with minimal supervision
- Document support cases, solutions, and asset configurations in ITSM systems
- Assist in software deployment, patch management, and system upgrades
- Collaborate with senior IT specialists on complex technical issues
- Train users on new technologies and best practices for device usage
- Ensure compliance with IT security policies and data protection standards
Kualifikasi
- Associate's degree in Computer Science, IT, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and common productivity software
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and diagnostic abilities
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Customer service mindset with patience and approachability
- Ability to work independently and prioritize tasks in a fast-paced environment
- Relevant certifications (CompTIA A+, Google IT Support Professional) are advantageous