Deskripsi Pekerjaan
Join Alphaeus Pte. Ltd. as an End User IT Support Engineer and become an integral part of our dynamic IT team. We are seeking a dedicated individual to provide technical assistance and support to hospital staff, ensuring smooth operations and minimal downtime. As a Desktop Engineer, you will be the first point of contact for all IT-related issues, helping users resolve their problems efficiently and effectively.
This is an excellent opportunity for individuals looking to start their career in IT, as we provide comprehensive on-the-job training (OJT) and mentorship. No prior experience is required, as we value enthusiasm, a willingness to learn, and a passion for technology. You will gain hands-on experience in a real-world environment, working with various hardware and software systems.
At Alphaeus Pte. Ltd., we believe in investing in our people. As an IT Support Engineer, you will develop valuable skills in troubleshooting, customer service, and system administration. Our supportive work environment encourages continuous learning and professional growth, making this an ideal stepping stone for a successful career in the IT industry.
Tanggung Jawab
- Provide timely and effective technical support to hospital staff for all IT-related issues
- Diagnose and resolve hardware and software problems, including desktop computers, laptops, printers, and peripherals
- Install, configure, and maintain operating systems and software applications
- Assist with network connectivity issues and basic troubleshooting
- Document all support requests, resolutions, and procedures in the IT service management system
- Collaborate with the IT team to implement system improvements and preventive maintenance
- Train end users on new technologies and best practices for IT security
- Stay updated on emerging technologies and industry trends to enhance support capabilities
Kualifikasi
- Diploma or degree in IT, Computer Science, or related field (or equivalent experience)
- No prior experience required; fresh graduates are welcome to apply
- Basic knowledge of computer hardware, software, and networking concepts
- Strong problem-solving skills and ability to think logically
- Excellent communication and interpersonal skills
- Customer-focused mindset with patience and empathy
- Ability to work independently and as part of a team
- Willingness to learn and adapt to new technologies and procedures