Deskripsi Pekerjaan
Join Alorica's dynamic IT team as an End User Support Technician II in Davao! We're seeking a technically skilled professional to deliver exceptional support to our clients' end users. This role offers the perfect opportunity to advance your career in a collaborative environment while solving complex technical challenges. You'll be instrumental in maintaining system stability, enhancing user productivity, and implementing innovative IT solutions. Alorica provides competitive compensation, continuous learning opportunities, and a culture that values innovation and teamwork. If you're passionate about technology and making a tangible impact through customer-centric IT support, this is your gateway to professional growth in one of the Philippines' most vibrant tech hubs.
Tanggung Jawab
- Provide Tier 2 technical support to end users via phone, email, and remote access for hardware/software issues
- Diagnose and resolve complex system malfunctions including network connectivity problems, OS errors, and application conflicts
- Deploy, configure, and maintain desktop/laptop systems, peripherals, and enterprise software
- Document all incidents, resolutions, and procedures in IT service management systems
- Collaborate with cross-functional teams to implement technology solutions and prevent recurring issues
- Conduct user training sessions on new systems, security protocols, and best practices
- Monitor system performance metrics and proactively address potential vulnerabilities
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)
- Minimum 2 years of Tier 1/2 IT support experience with enterprise systems
- Expert knowledge of Windows/macOS environments, Active Directory, and Microsoft Office Suite
- Proficient in networking fundamentals (TCP/IP, DNS, DHCP) and cloud-based platforms
- Strong troubleshooting skills with hardware components (printers, scanners, mobile devices)
- Excellent written/verbal communication skills with customer-focused approach
- Relevant certifications (CompTIA A+, Network+, or Microsoft 365) preferred
- Ability to work rotating shifts and handle high-pressure situations