Deskripsi Pekerjaan
Are you a customer service professional looking for a dynamic role with a global industry leader? Pontoon Philippines, Inc. is seeking a highly motivated Engagement Coordinator to join our team on a 5-month fixed-term contract. In this role, you will serve as the primary point of contact for internal stakeholders, clients, and vendors, ensuring seamless communication and operational excellence throughout the project lifecycle.
As an Engagement Coordinator, you will operate within US business hours, acting as the face of our service delivery team. We are looking for someone who thrives in a fast-paced environment, possesses impeccable problem-solving skills, and is dedicated to maintaining high standards of service. If you are an effective communicator who excels at building rapport and managing inquiries with professionalism, we want to hear from you.
Tanggung Jawab
- Serve as the primary front-line contact for internal team members, clients, and third-party vendors.
- Manage incoming inquiries via email and phone, ensuring timely and accurate resolution.
- Maintain comprehensive records of communications and update internal databases in real-time.
- Support the coordination of project-based tasks to ensure deliverables meet contractual timelines.
- Escalate complex issues to senior management while providing documented summaries and recommended solutions.
- Collaborate with cross-functional teams to streamline engagement processes and improve service quality.
- Conduct follow-ups to ensure client satisfaction and address any recurring service gaps.
Kualifikasi
- Bachelor’s degree in Business Administration, Communications, or a related field.
- At least 2 years of experience in Customer Service, Account Coordination, or Client Relations.
- Proven ability to work independently in a night shift/US hours environment.
- Exceptional verbal and written English communication skills.
- Proficiency in MS Office Suite (Excel, Outlook) and CRM software or similar ticketing systems.
- Strong organizational skills with a high attention to detail and the ability to multitask.
- Ability to adapt to changing priorities in a fast-paced corporate setting.