Deskripsi Pekerjaan
Join Vcustomer Philippines, Inc. as an Engineering Support Officer specializing in Fibre Networks for a leading Australian telecommunications provider. This critical role ensures the highest standards and quality in order delivery, directly impacting network reliability and customer satisfaction. You'll be at the forefront of maintaining operational excellence in a dynamic telecom environment, supporting complex fibre infrastructure projects with precision and technical expertise.
As a key member of our engineering support team, you'll collaborate with cross-functional stakeholders to streamline processes, troubleshoot technical challenges, and implement quality assurance protocols. This position offers a unique opportunity to develop deep expertise in fibre optic technology while contributing to the seamless deployment of next-generation telecommunications services across Australia.
We're seeking detail-oriented professionals passionate about engineering excellence. If you thrive in fast-paced technical environments and are committed to maintaining industry-leading standards, this role provides a compelling career path in the telecommunications sector.
Tanggung Jawab
- Maintain and enforce quality standards for fibre network order delivery processes
- Monitor and validate technical compliance of network installations against specifications
- Collaborate with engineering teams to resolve delivery bottlenecks and technical issues
- Document and report on order performance metrics and quality assurance outcomes
- Coordinate with stakeholders to ensure timely resolution of service delivery concerns
- Implement continuous improvement initiatives for order fulfillment workflows
- Stay updated with industry standards and best practices in fibre network engineering
Kualifikasi
- Bachelor's degree in Engineering, IT, or related technical field
- 1-2 years experience in engineering support or telecom operations
- Strong understanding of fibre optic networks and telecommunications infrastructure
- Proficiency in technical documentation and quality control processes
- Excellent problem-solving skills with attention to detail
- Ability to work independently and collaboratively in cross-functional teams
- Strong communication skills with proficiency in English
- Knowledge of Australian telecommunications standards preferred