Deskripsi Pekerjaan
Join our dynamic team as an English-Speaking Customer Support Representative and become the voice of our e-commerce brand! We're seeking passionate communicators to deliver exceptional customer experiences across multiple channels. In this full-time role, you'll handle inquiries, resolve issues, and build lasting relationships with customers via phone, email, and live chat. This position offers a stable career path in a professional environment, perfect for bilingual individuals (English & Bahasa Malaysia) looking to grow in the customer service industry. Enjoy competitive compensation while making a real impact on customer satisfaction and brand loyalty.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve product issues, order discrepancies, and service complaints efficiently
- Process returns, exchanges, and refunds according to company policies
- Document customer interactions and transactions accurately in CRM systems
- Collaborate with team members to resolve complex customer escalations
- Maintain up-to-date knowledge of products and services
- Meet performance metrics including response time and resolution targets
- Provide constructive feedback to improve customer service processes
Kualifikasi
- Fluent in both English and Bahasa Malaysia with strong verbal/written communication skills
- Previous customer service or call center experience preferred
- Excellent problem-solving abilities and customer-centric mindset
- Proficient with computer systems and customer support software
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent; additional education is advantageous
- Positive attitude and adaptability to changing processes
- Must be available for flexible hours including weekends if required