Deskripsi Pekerjaan
Join Quess as an Enterprise IP Telephony Specialist and become a key player in our cutting-edge communication infrastructure. In this dynamic role, you'll be responsible for designing, implementing, and maintaining enterprise-level IP telephony solutions that drive seamless communication across our organization.
We are seeking a highly skilled professional with expertise in Microsoft Teams voice solutions, Sonus and Cisco Session Border Controllers (SBC), and the Webex Contact Center (WxCC) platform. You'll work with a team of talented professionals to ensure our communication systems are robust, secure, and scalable to meet the evolving needs of our business.
This position offers an excellent opportunity to work with advanced telephony technologies in a fast-paced environment. If you're passionate about communication technologies and thrive in challenging technical environments, we encourage you to apply and join our innovative team at Quess.
Tanggung Jawab
- Design, implement, and maintain enterprise IP telephony solutions based on Microsoft Teams
- Configure and manage Sonus and Cisco Session Border Controllers (SBC) for secure VoIP communications
- Administer Webex Contact Center (WxCC) platform to ensure optimal performance
- Troubleshoot and resolve complex telephony issues to ensure minimal service disruption
- Develop and implement disaster recovery plans for critical telephony systems
- Collaborate with IT teams to integrate telephony solutions with existing infrastructure
- Document system configurations and procedures for knowledge transfer and future reference
- Stay updated with the latest telephony technologies and recommend improvements
Kualifikasi
- Proven expertise as Microsoft Teams Voice Solution Expert
- Extensive experience with Sonus and Cisco Session Border Controllers (SBC)
- Strong knowledge of Webex Contact Center (WxCC) platform
- Bachelor's degree in Computer Science, IT, or related field
- Certification in relevant technologies (Cisco, Microsoft, etc.) is preferred
- Minimum of 3-5 years of experience in enterprise IP telephony
- Excellent problem-solving skills with attention to detail
- Strong communication skills and ability to work in a team environment