Deskripsi Pekerjaan
Trip.com Group, a global leader in travel and entertainment services, is seeking an experienced and dynamic Entertainment Business Operation Executive to join our expanding team in Kuala Lumpur, Malaysia. This role is pivotal in leading our Malaysia ticketing fulfillment operations and enhancing the user experience through strong partnerships with global stakeholders. At Trip.com Group, we are committed to innovation and excellence, providing our employees with a platform to grow and succeed.
As an Entertainment Business Operation Executive, you will take ownership of the ticketing fulfillment process, ensuring events are executed smoothly and efficiently. You will coordinate with international partners to align on service standards, collaborate with cross-functional teams to optimize workflows, and use data-driven insights to drive continuous improvement. Your ability to solve problems proactively and manage multiple priorities will be key to success. We value initiative and creativity, encouraging our team members to contribute ideas that drive operational excellence.
We are looking for a professional with a solid operations background, ideally within ticketing, events, or entertainment. Strong communication skills, a customer-first mindset, and proficiency in CRM and ticketing platforms are essential. If you are ready to take on a challenging role with high visibility and growth potential, Trip.com Group offers a supportive environment with competitive compensation and career development opportunities.
Join us in shaping the future of entertainment in Malaysia. Apply now to become part of a world-class team that is revolutionizing the entertainment industry.
Tanggung Jawab
- Manage end-to-end ticketing fulfillment for entertainment events in Malaysia, ensuring accuracy and timely delivery.
- Build and maintain strong relationships with global partners to enhance service integration and user experience.
- Analyze operational data to identify trends, improve efficiency, and drive decision-making.
- Collaborate with marketing, customer service, and product teams to align on event execution and user journey.
- Resolve operational issues and escalated inquiries professionally and efficiently.
- Develop and maintain standard operating procedures for ticketing workflows.
- Prepare regular reports on operational performance and present insights to management.
Kualifikasi
- Bachelor’s degree in Business Administration, Hospitality, Entertainment Management, or a related field.
- Minimum 2 years of experience in operations, ticketing, customer service, or event management.
- Excellent communication and interpersonal skills, with proficiency in English (Mandarin is advantageous).
- Strong analytical and problem-solving abilities.
- Proficient in using CRM and ticketing systems, as well as MS Office Suite.
- Ability to multitask and prioritize in a fast-paced environment.
- Knowledge of the Malaysia entertainment industry is a plus.
- Result-oriented with a customer-centric mindset.