Deskripsi Pekerjaan
Launch your career in customer service with Foundever, a global leader in customer experience solutions. We're seeking motivated individuals with no prior BPO experience to join our dynamic team in Makati. This entry-level call center role offers comprehensive training, competitive compensation, and a supportive environment to develop your professional skills. You'll become part of a company that values growth, innovation, and employee well-being. Enjoy monthly incentives, health benefits, and opportunities for career advancement. If you're passionate about helping others and ready to start immediately, this is your chance to build a rewarding career in one of the world's most vibrant industries.
Tanggung Jawab
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries efficiently using established protocols
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Adhere to data security and confidentiality policies
- Participate in ongoing training and development programs
Kualifikasi
- No prior call center experience required
- Excellent communication skills in English (verbal and written)
- High school diploma or equivalent qualification
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts including weekends
- Strong problem-solving and active listening skills
- Positive attitude and willingness to learn
- Resilience to handle fast-paced environments