Deskripsi Pekerjaan
Are you looking to kickstart your professional career in the vibrant BPO industry? Work Avenue And Business Solutions Incorporated is seeking motivated, articulate, and customer-oriented individuals to join our growing team in Bacolod City. This is a fantastic opportunity for fresh graduates or career shifters who are eager to learn, grow, and succeed in a supportive corporate environment.
As an Entry-Level Customer Service Representative, you will be the voice of our brand, providing world-class support and ensuring customer satisfaction. We provide comprehensive training to equip you with the product knowledge and communication skills needed to excel. If you have a passion for helping others and thrive in a fast-paced setting, we want to hear from you!
Join us and enjoy a stable career path, competitive starting compensation, and a workspace that fosters teamwork and professional development.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat with professionalism and empathy.
- Resolve customer concerns by identifying problems and providing accurate, efficient solutions.
- Document all customer interactions clearly and accurately in the company database.
- Meet or exceed individual and team performance metrics, including quality and resolution time.
- Collaborate with teammates and supervisors to improve service workflows and processes.
- Maintain a positive and helpful attitude while representing the company brand to clients.
- Participate in ongoing training sessions to stay updated on product and service changes.
Kualifikasi
- Open to fresh graduates or individuals with no prior experience; we value potential and a willingness to learn.
- Strong verbal and written communication skills in English.
- Basic computer literacy and proficiency in navigating web-based applications.
- Ability to multitask in a fast-paced environment while maintaining high attention to detail.
- A positive mindset, resilience, and a strong work ethic.
- Flexible and willing to work on shifting schedules, including weekends or holidays if required.
- Must be a resident of Bacolod City or willing to commute to the site daily.