Deskripsi Pekerjaan
Are you a fresh graduate looking to kickstart your professional career in a fast-paced, dynamic industry? Nezda Technologies is currently seeking motivated and customer-oriented individuals to join our team as a Customer Service Representative (CSR) in Quezon City.
This is an excellent opportunity to gain invaluable experience, develop your communication skills, and build a solid foundation for your career in the BPO sector. We pride ourselves on fostering a supportive, inclusive, and growth-oriented environment. Whether you are a fresh college graduate or an experienced professional looking for a new challenge, we provide comprehensive training to ensure your success.
Join a team that values your growth and provides clear career advancement pathways. If you are ready to make an impact and enjoy interacting with people, we want to hear from you!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues efficiently by identifying the root cause and providing accurate, timely solutions.
- Maintain accurate records of customer interactions and transactions in the company database.
- Follow established communication procedures, guidelines, and quality standards to ensure high service levels.
- Collaborate with team leads and peers to share insights and improve overall customer experience.
- Participate in ongoing training sessions to stay updated on product knowledge and service best practices.
- Meet daily and weekly key performance indicators (KPIs) regarding response time and customer satisfaction scores.
Kualifikasi
- Open to fresh college graduates (any course) and experienced professionals.
- Excellent verbal and written English communication skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Basic computer literacy and proficiency in navigating multiple software applications.
- Ability to work in shifting schedules, including weekends and holidays.
- A positive, proactive attitude with a genuine passion for providing exceptional customer service.
- Strong interpersonal skills and the ability to work effectively within a team environment.
- Ability to multitask and adapt to a fast-paced work environment.