Deskripsi Pekerjaan
Are you ready to kickstart your career with a global leader in customer experience? TTEC is looking for passionate and energetic individuals to join our growing team in Santa Rosa as a Hotel Reservation Account Specialist. In this role, you will be the voice of premium hospitality brands, assisting travelers from around the globe in creating memorable experiences by managing their booking inquiries, modifications, and travel arrangements.
At TTEC, we believe that your success is our success. You will work under the guidance of supportive team leaders who are dedicated to your professional growth. If you have a passion for customer service, great communication skills, and a desire to work in a fast-paced, people-first environment, this is the perfect opportunity for you to earn a competitive salary and build a foundation for a long-term career.
Tanggung Jawab
- Handle inbound customer inquiries regarding hotel bookings, cancellations, and modifications via phone and email.
- Provide exceptional customer service to ensure high levels of client satisfaction and loyalty.
- Navigate multiple internal reservation systems to accurately document guest details and preferences.
- Collaborate with team members and report to the Team Leader to meet daily KPIs and quality standards.
- Resolve customer issues with empathy, professionalism, and creative problem-solving.
- Promote hotel services and amenities to enhance the overall travel experience of our customers.
- Maintain a deep understanding of product knowledge, travel policies, and brand standards.
Kualifikasi
- Open to entry-level candidates; no prior experience required, though customer service experience is an advantage.
- Excellent verbal and written communication skills in English.
- Strong computer literacy and ability to navigate multiple applications simultaneously.
- Customer-centric mindset with a friendly and professional tone of voice.
- High school graduate or college undergraduate/graduate.
- Willingness to work in a fast-paced environment and adapt to shifting work schedules.
- Ability to maintain composure and professionalism under pressure.
- Strong problem-solving skills and attention to detail.