Deskripsi Pekerjaan
Join GECO Asia Pte. Ltd as an EUC Support Engineer and become a vital part of our dynamic IT infrastructure team. We're seeking a technically skilled and customer-focused professional to deliver exceptional end-user computing support across our enterprise environment. In this role, you'll troubleshoot complex technical issues, deploy software solutions, and ensure seamless desktop operations for our diverse workforce. Your expertise will directly impact user productivity while maintaining robust security protocols. We offer a collaborative environment where innovation is encouraged, and professional growth is prioritized through continuous learning opportunities and exposure to cutting-edge technologies.
Tanggung Jawab
- Provide first and second-level support for end-user computing devices including laptops, desktops, and peripherals
- Deploy, configure, and manage software applications and operating systems (Windows/macOS)
- Troubleshoot hardware, software, and network connectivity issues to minimize downtime
- Manage virtual desktop infrastructure (VDI) and related endpoint technologies
- Document all support activities, incidents, and resolutions in IT service management systems
- Collaborate with cross-functional teams to implement security policies and compliance measures
- Train end-users on new technologies and IT best practices
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)
- Minimum 2 years of experience in enterprise desktop support or EUC administration
- Proficiency in Windows 10/11 and macOS operating systems
- Experience with Active Directory, Group Policy, and endpoint management tools (SCCM/Intune)
- Strong diagnostic and problem-solving skills with customer service orientation
- Relevant certifications (CompTIA A+, Microsoft 365 Certified: Modern Desktop Admin) preferred
- Ability to prioritize tasks and work efficiently in a fast-paced environment