Deskripsi Pekerjaan
Join Eminence Organization as an Events Customer Service Executive and unlock your potential in a dynamic sales environment! We're seeking goal-driven, positive individuals with a passion for people to drive exceptional customer experiences. This role offers comprehensive training and clear career progression pathways, allowing you to grow both personally and professionally. You'll be the frontline ambassador for our exciting events, transforming customer inquiries into memorable experiences while contributing to our sales success. Ideal for those who thrive in fast-paced settings and are eager to develop transferable skills in customer relationship management, event coordination, and sales techniques. If you're ready to exceed your limits and build a rewarding career, apply today!
Tanggung Jawab
- Manage end-to-end customer inquiries regarding event details, registrations, and ticketing
- Deliver exceptional customer service across multiple communication channels (phone, email, chat)
- Process event registrations and payments while maintaining accurate customer records
- Upsell event packages and premium services to maximize revenue opportunities
- Collaborate with event teams to ensure seamless customer experiences and satisfaction
- Resolve customer issues promptly and escalate complex matters appropriately
- Collect and analyze customer feedback to continuously improve service quality
Kualifikasi
- Excellent communication and interpersonal skills with a customer-first mindset
- Positive attitude and ability to remain calm under pressure
- Basic computer literacy with willingness to learn ticketing systems
- Strong problem-solving skills and attention to detail
- Proven ability to work in a target-driven environment
- Team player with collaborative approach and proactive attitude
- Previous customer service experience advantageous but not required
- Goal-driven mindset with passion for sales and events