Deskripsi Pekerjaan
Join Performance Motors Limited as our Executive, Aftersales Support and become a pivotal force in driving our post-sales excellence. This strategic role empowers you to enhance customer retention, optimize operational efficiency, and maximize profitability through innovative aftersales solutions. You'll lead cross-functional initiatives that strengthen departmental collaboration while implementing data-driven strategies to elevate service quality. Your expertise will directly impact customer satisfaction scores and revenue generation, positioning you as a key contributor to our market leadership in the automotive industry.
Tanggung Jawab
- Develop and execute aftersales strategies to increase customer loyalty and revenue growth
- Lead cross-departmental projects to streamline service operations and enhance customer experience
- Analyze performance metrics to identify opportunities for process improvement and cost optimization
- Collaborate with sales, marketing, and technical teams to align on customer service initiatives
- Manage aftersales budgets and resource allocation to achieve profitability targets
- Implement CRM systems and digital tools to track customer interactions and service outcomes
- Drive continuous improvement in service delivery through training and best practices
Kualifikasi
- Bachelor's degree in Business Administration, Automotive Management, or related field
- Minimum 5+ years of experience in aftersales or customer service leadership
- Proven track record in driving profitability through aftersales initiatives
- Strong analytical skills with ability to interpret complex performance data
- Expertise in CRM platforms and aftersales management systems
- Exceptional communication and stakeholder management abilities
- Project management certification or equivalent experience