Deskripsi Pekerjaan
Are you a dedicated professional looking to make a tangible impact in the financial services sector? Macquarie Group is seeking a skilled Executive | Client Services to join our dynamic team in Indonesia. As a global leader in banking, asset management, and financial services, we are committed to supporting your physical, mental, and financial wellbeing through our comprehensive benefits package. This includes generous perks such as two days of paid volunteer leave and donation matching programs, designed to help you thrive both personally and professionally.
In this pivotal role, you will serve as the primary liaison between our clients and the broader Macquarie Group network. We are looking for a proactive individual who excels at managing high-level client relationships and ensuring exceptional service delivery. You will be responsible for coordinating complex service requests, streamlining operational workflows, and acting as a key point of contact for inquiries. Our culture fosters innovation and collaboration, providing you with the tools and support necessary to drive success for our clients and the firm alike.
Join us to build a rewarding career where your contributions are valued, and your wellbeing is a priority.
Tanggung Jawab
- Serve as the primary point of contact for high-value clients, managing all client inquiries with a focus on service excellence and timely resolution.
- Coordinate effectively with cross-functional teams to ensure seamless service delivery and efficient resolution of complex client issues.
- Prepare and maintain accurate, up-to-date client records and service reports using CRM systems and internal databases.
- Proactively identify opportunities for process improvement and implement solutions to enhance operational efficiency.
- Assist in the onboarding of new clients and conduct regular follow-up communications to ensure long-term satisfaction.
- Ensure strict adherence to company policies, compliance standards, and regulatory requirements in all client-facing activities.
- Conduct regular feedback analysis to understand client needs and advocate for necessary changes within the organization.
Kualifikasi
- Bachelor’s degree in Business Administration, Finance, Communications, or a related field.
- Minimum of 3-5 years of experience in client services, executive support, or a related administrative role within the financial sector.
- Proven ability to communicate effectively with diverse stakeholders at all levels, both verbally and in writing.
- Strong organizational skills with the ability to prioritize multiple tasks and meet strict deadlines in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM software.
- Demonstrated problem-solving abilities and a proactive, solution-oriented approach to service recovery.
- Professional demeanor with a high degree of integrity and confidentiality.