Deskripsi Pekerjaan
Are you passionate about delivering world-class service for a global jewelry brand? HABIB Group, an industry leader in Malaysia, is seeking a motivated and detail-oriented Executive, Customer Experience to join our Pandora division. In this role, you will be the face of our brand, ensuring every interaction reflects the elegance and quality that Pandora is known for.
You will play a pivotal role in maintaining high customer satisfaction levels, resolving inquiries with professionalism, and contributing to the overall growth of our brand presence. We offer a vibrant, supportive culture where your professional development is prioritized. If you thrive in a fast-paced retail environment and have a heart for service, we want to hear from you.
Tanggung Jawab
- Provide exceptional support to customers via various channels, including phone, email, and live chat.
- Handle customer inquiries, feedback, and complaints with empathy and timely resolution.
- Assist in maintaining store operational standards and visual merchandising excellence.
- Process sales transactions accurately and provide product knowledge to enhance the shopping experience.
- Collaborate with internal teams to streamline customer service processes and improve satisfaction scores.
- Document customer interactions and feedback in our CRM system for ongoing service improvement.
- Participate in retail training sessions to stay updated on new Pandora collections and brand policies.
Kualifikasi
- Minimum Diploma in Business Studies, Marketing, Hospitality, or a related field.
- At least 1-2 years of experience in customer service, retail, or a call center environment.
- Strong communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
- A positive, 'can-do' attitude with a focus on problem-solving.
- Ability to work on a flexible roster, including weekends and public holidays.
- Proficiency in basic computer applications and retail Point of Sale (POS) systems.
- Strong interpersonal skills and the ability to build rapport with diverse clientele.