Deskripsi Pekerjaan
Join The Ascott Limited as an Executive, Guest Service and become an integral part of our commitment to excellence in hospitality. We are seeking a dedicated professional to create a pleasant and lasting atmosphere that ensures guest satisfaction and provides a sense of home away from home. As a key member of our team, you will be responsible for delivering exceptional service experiences that align with The Ascott's renowned standards of luxury and comfort.
The Ascott Limited is a leading international serviced residence owner-operator with a presence in key cities across Asia Pacific, Europe, and the Americas. With our portfolio of premier properties, we offer unparalleled career opportunities for passionate individuals who thrive in dynamic environments. This 1-year contract position presents an excellent opportunity to develop your skills in guest relations while working with a global leader in the hospitality industry.
Our ideal candidate is someone who embodies the values of professionalism, attention to detail, and genuine care for guests. If you are passionate about creating memorable experiences and possess the drive to excel in a fast-paced hospitality environment, we invite you to apply for this exciting opportunity with The Ascott Limited.
Tanggung Jawab
- Manage guest inquiries and requests with professionalism and efficiency
- Resolve guest issues and complaints promptly to ensure satisfaction
- Coordinate with various departments to deliver seamless guest experiences
- Maintain accurate records of guest interactions and preferences
- Assist in the implementation of guest service improvement initiatives
- Collaborate with team members to maintain high standards of service
- Conduct regular quality checks to ensure service excellence
Kualifikasi
- Minimum 2 years of experience in guest service or hospitality role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in hospitality management software and systems
- Ability to work well under pressure and handle multiple tasks
- Knowledge of local attractions and services to provide recommendations
- Fluency in English and additional language(s) is advantageous
- Professional appearance and demeanor