Deskripsi Pekerjaan
ZALORA is looking for an analytical and process-oriented individual with a strong interest in fashion and operations management to join our Marketplace Operations team. As an Executive - Marketplace Operations Business Analyst, you will be at the heart of our e-commerce platform, driving data-informed decisions to optimize marketplace performance and enhance seller and customer experiences.
In this role, you will work closely with cross-functional teamsâincluding merchandising, marketing, logistics, and category managementâto identify operational bottlenecks, analyse key performance indicators, and implement process improvements. You will leverage your analytical skills to turn complex datasets into actionable insights, supporting strategic initiatives that directly impact business growth.
If you are passionate about using data to solve real-world problems and thrive in a fast-paced, dynamic environment, this is the perfect opportunity to grow your career with Asia's leading online fashion destination.
Tanggung Jawab
- Analyse marketplace data to monitor seller performance, product listings, and customer behaviour trends
- Identify process improvement opportunities within marketplace operations and propose data-backed solutions
- Prepare regular dashboards and reports for management to track key business metrics and KPIs
- Collaborate with category teams to optimise assortment, pricing, and promotion strategies
- Support the development and implementation of operational policies to ensure a seamless marketplace experience
- Conduct ad-hoc data analysis to support business planning and strategic projects
- Coordinate with cross-functional stakeholders to facilitate smooth day-to-day marketplace operations
Kualifikasi
- Bachelor's degree in Business, Economics, Data Analytics, or a related field
- 1â3 years of experience in business analysis, operations, or marketplace management (e-commerce experience preferred)
- Strong analytical skills with proficiency in SQL, Excel, and data visualisation tools
- Excellent problem-solving and critical-thinking abilities
- Effective communication and stakeholder management skills
- Ability to work independently in a fast-paced, constantly evolving environment
- Passion for fashion and e-commerce is a plus