Deskripsi Pekerjaan
Join the prestigious team at Resorts World Sentosa, Asia’s premium lifestyle destination, as an Executive, MGA Player Development. In this dynamic role, you will play a pivotal part in enhancing our premium guest experiences by fostering long-term relationships with high-value members of our MGA (Membership & Gaming Association) program.
We are looking for a service-oriented professional with a passion for hospitality and gaming excellence. You will be responsible for executing strategic engagement initiatives, ensuring our VIP guests receive personalized attention that exceeds international hospitality standards. If you are an outgoing, data-driven individual who thrives in a fast-paced, high-stakes environment, we invite you to help us elevate the guest experience to new heights.
Tanggung Jawab
- Develop and maintain strong, professional relationships with high-value program members to drive loyalty and retention.
- Execute personalized engagement strategies to ensure an exceptional guest experience across all touchpoints.
- Analyze player activity data to identify trends and optimize service delivery for top-tier clientele.
- Collaborate with internal departments to coordinate exclusive events, promotions, and tailored guest services.
- Act as a primary point of contact for guest inquiries, resolving issues promptly to maintain service excellence.
- Support the senior management team in achieving key performance indicators related to player development.
- Maintain high levels of operational compliance and integrity in all guest-facing activities.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 2-3 years of experience in luxury hospitality, casino operations, or premium client services.
- Excellent communication and interpersonal skills, with the ability to engage with diverse, high-net-worth individuals.
- Proficiency in CRM software and Microsoft Office Suite; data analysis skills are a plus.
- Willingness to work flexible hours, including weekends and public holidays, to meet operational needs.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Bilingual proficiency is highly preferred to cater to our international clientele.