Deskripsi Pekerjaan
Join our dynamic team as an Executive - Technology Service and become a pivotal force in delivering exceptional IT experiences. In this strategic role, you'll lead the charge in providing high-quality, customer-centric IT support while spearheading continuous service improvement initiatives. You'll bridge the gap between technology and business needs, ensuring seamless operations and driving innovation in our digital infrastructure. This position offers the opportunity to shape our technology service strategy, optimize service delivery models, and mentor junior team members in a fast-paced environment. If you're passionate about transforming technology services and creating impactful solutions, we invite you to apply and contribute to our mission of excellence in IT service delivery.
Tanggung Jawab
- Design and implement comprehensive IT service management strategies aligned with business objectives
- Lead cross-functional teams to resolve complex technical issues and ensure system stability
- Drive continuous service improvement through process optimization and technology innovation
- Develop and maintain strong stakeholder relationships to understand evolving IT requirements
- Monitor service performance metrics and implement corrective actions to enhance user satisfaction
- Oversee vendor management and service level agreements (SLAs) for IT infrastructure
- Lead digital transformation projects to modernize technology service delivery
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 5 years of experience in IT service management or technical support leadership
- Proven expertise in ITIL framework and IT service delivery best practices
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent communication and stakeholder management abilities
- Experience with IT service management tools (e.g., ServiceNow, Jira)
- Relevant certifications such as ITIL Foundation/Practitioner, CompTIA Server+, or equivalent