Deskripsi Pekerjaan
Are you a results-driven professional with a passion for sales and customer excellence? Carro, Southeast Asia's fastest-growing automotive marketplace, is looking for a dynamic Executive, Telemarketing to join our high-performing team in Shah Alam. In this role, you will be the voice of our brand, acting as the primary point of contact for prospective customers looking to buy or sell their vehicles.
We are seeking a motivated individual who thrives in a fast-paced environment and possesses the grit to turn leads into long-term customer relationships. You will be instrumental in driving our sales growth by delivering a seamless, transparent, and professional experience that defines the Carro standard. If you are eager to develop your career in the automotive tech sector and enjoy working in a collaborative environment, we want to hear from you.
Tanggung Jawab
- Proactively reach out to potential leads to introduce Carro’s unique automotive services and value propositions.
- Effectively manage the sales pipeline by following up on inbound inquiries and generating outbound leads.
- Conduct professional outbound calls to schedule appointments for potential customers to visit our retail centers.
- Provide comprehensive information regarding our vehicle inspection, financing, and ownership transfer processes.
- Maintain high levels of customer satisfaction by resolving queries and addressing concerns with empathy and professionalism.
- Consistently achieve and exceed monthly sales KPIs, conversion targets, and call quality benchmarks.
- Ensure all lead data and interaction logs are accurately updated in the CRM system for future reference.
Kualifikasi
- Diploma or Degree in Business, Marketing, Communications, or any related field.
- Minimum 1-2 years of proven experience in telemarketing, inside sales, or high-volume customer service roles.
- Excellent command of English and Bahasa Malaysia; proficiency in Mandarin is a strong advantage.
- Strong negotiation skills with the ability to handle objections and close appointments effectively.
- High level of digital literacy, including proficiency in CRM software and Microsoft Office Suite.
- Ability to thrive in a target-oriented environment and work under minimal supervision.
- A proactive mindset with exceptional time management and organizational skills.