Deskripsi Pekerjaan
Malaysia Airports Holdings Berhad (MAHB) is the global gateway to Malaysia, managing the country's international airports including Kuala Lumpur International Airport (KLIA). We are seeking a highly motivated and detail-oriented Executive - Terminal Services (Station Master) to take charge of the bus operations at KLIA bus stations. As the Station Master, you will play a critical role in ensuring the smooth, safe, and punctual movement of buses and passengers within the terminal area.
Key aspects of the role include: overseeing daily bus operations, monitoring service frequency, managing peak hour traffic, and resolving any service disruptions. You will be responsible for maintaining a high level of customer satisfaction by addressing passenger inquiries and complaints professionally. Additionally, you will collaborate with various stakeholders such as bus operators, security personnel, and airport management to continuously improve operational efficiency.
You will also be tasked with ensuring all bus station facilities are in optimal condition, implementing safety protocols, and leading a team of station staff. Your leadership will directly impact the overall travel experience for domestic and international travelers. We are looking for an individual with excellent communication skills, a proactive mindset, and a passion for transport services. This is a full-time position based at KLIA, Sepang, offering competitive compensation and career development opportunities within a world-class airport environment.
Tanggung Jawab
- Oversee daily bus operations at KLIA bus stations to ensure punctuality and efficiency
- Coordinate bus schedules and manage real-time adjustments to maintain service consistency
- Act as the primary point of contact for bus operators and ground staff, resolving operational issues promptly
- Monitor passenger flow and implement crowd management measures during peak hours or disruptions
- Conduct regular inspections of bus station facilities and equipment to ensure safety and cleanliness
- Handle passenger complaints and feedback, delivering high-quality customer service at all times
- Supervise and train station staff, fostering a culture of excellence and accountability
- Prepare operational reports and performance metrics to support continuous improvement
Kualifikasi
- Bachelor's degree in Logistics, Transportation Management, Business Administration, or a related field
- Minimum 2-3 years of experience in transport operations, terminal management, or customer service
- Strong leadership skills with the ability to manage a team in a fast-paced environment
- Excellent communication and interpersonal skills, with proficiency in English and Bahasa Malaysia
- Ability to work flexible hours, including weekends and public holidays, as required
- Problem-solving mindset and the ability to make quick decisions under pressure
- Familiarity with airport operations and safety regulations is an advantage
- Proficient in Microsoft Office and operations management software