Deskripsi Pekerjaan
Are you a passionate customer service professional looking for a unique working environment? PERSOL is currently seeking an Experienced Service Officer to join our team in the heart of Tanglin. This is a rare opportunity to step away from the traditional office hustle and work in a refreshing, nature-oriented setting.
In this role, you will be the face of our service operations, ensuring that every visitor or client interaction is handled with professionalism, empathy, and efficiency. We believe in work-life harmony, which is why we offer a highly sought-after 4-day work week, allowing you more time to recharge and focus on your personal well-being.
If you have a background in call centers or customer-facing roles and thrive in a collaborative environment, we would love to meet you. Join a team that values your experience and provides a stable career path with one of the most respected recruitment and staffing agencies in the region.
Tanggung Jawab
- Provide high-quality customer service to all visitors and clients in an efficient and friendly manner.
- Handle inquiries, feedback, and requests via phone, email, and in-person interactions.
- Maintain a clean, organized, and welcoming environment consistent with our nature-inspired workspace.
- Process administrative tasks accurately and ensure all records are kept up-to-date in our database.
- Collaborate with team members to resolve service issues and identify process improvements.
- Adhere to all company policies and service standards to ensure consistent quality of service.
- Report operational updates and feedback to the management team regularly.
Kualifikasi
- Proven experience in a Customer Service, Call Centre, or Front-of-House role.
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively during a 4-day work week structure.
- Professional grooming and a positive attitude toward working in a nature-centric environment.
- Basic proficiency in MS Office and common CRM software.
- Ability to remain calm and composed when handling difficult inquiries or fast-paced situations.
- Willingness to commit to a long-term professional engagement with PERSOL.