Deskripsi Pekerjaan
Join People Profilers as an Export Customer Service Executive in our dynamic airfreight division! This pivotal role offers an exciting opportunity to drive excellence in logistics coordination within Singapore's thriving Changi ecosystem. You'll be the central point of contact for export shipments, ensuring seamless movement of goods across international borders while maintaining exceptional service standards. Our client, a leading player in the logistics and freight forwarding industry, provides a collaborative environment where you can develop specialized expertise in air cargo operations, customs compliance, and customer relationship management. Ideal for detail-oriented professionals passionate about global supply chains, this position offers competitive compensation and career growth in a fast-evolving industry.
Tanggung Jawab
- Manage end-to-end export documentation for airfreight shipments including AWBs, commercial invoices, and packing lists
- Coordinate with airlines, ground handlers, and customs authorities to ensure timely clearance and delivery
- Proactively track shipments and provide real-time updates to clients through CRM systems
- Resolve customer inquiries and service issues related to shipment delays, documentation errors, or cargo exceptions
- Prepare and process shipping instructions, hazardous materials declarations, and special handling requests
- Maintain accurate records of shipment data, customer communications, and compliance documentation
- Collaborate with sales and operations teams to optimize routing and cost-efficiency for export shipments
Kualifikasi
- Diploma in Logistics, Supply Chain Management, or Business Administration (or equivalent experience)
- Minimum 2 years of experience in export customer service or airfreight operations
- Proficiency in logistics software (e.g., TMS, WMS) and Microsoft Office Suite
- Strong knowledge of INCOTERMS, customs regulations, and air cargo documentation
- Excellent communication skills in English with ability to manage cross-cultural client interactions
- Detail-oriented with proven ability to manage complex documentation workflows
- Problem-solving mindset with ability to resolve shipment exceptions proactively
- Singaporean PR or citizenship required due to Changi location requirements