Deskripsi Pekerjaan
Join our dynamic logistics team as an Export Customer Service Officer specializing in airfreight operations. This critical role involves managing the entire export shipment lifecycle from initial client interactions through final documentation. You'll serve as the primary point of contact for international clients, providing real-time shipment updates, resolving logistical challenges, and ensuring compliance with customs regulations. The position requires exceptional communication skills to handle high-volume customer inquiries via phone and email while maintaining precise documentation for invoicing and tracking systems. Our ideal candidate thrives in fast-paced environments where accuracy and client satisfaction are paramount.
This opportunity offers exposure to global supply chain management while working within a results-oriented team. You'll develop expertise in airfreight documentation, tariff structures, and carrier relationships. The role requires proactive problem-solving abilities to address shipment delays, documentation discrepancies, and client concerns. Successful candidates will contribute to our reputation for reliable export services while building long-term client partnerships through responsive service and logistical expertise.
Tanggung Jawab
- Manage end-to-end export airfreight shipments including quoting, booking confirmation, and documentation preparation
- Handle high-volume customer inquiries via phone, email, and digital channels regarding shipment status, pricing, and documentation
- Coordinate with freight forwarders, airlines, and customs brokers to ensure timely clearance and delivery
- Prepare and process commercial invoices, packing lists, and air waybills in compliance with international trade regulations
- Monitor shipment milestones and proactively communicate delays or exceptions to stakeholders
- Resolve customer complaints and service issues through collaborative problem-solving
- Maintain accurate shipment records in logistics management systems and generate performance reports
- Support cross-functional teams in optimizing export processes and service quality improvements
Kualifikasi
- Minimum 1-2 years of experience in export customer service or airfreight operations
- Proficiency in logistics software and Microsoft Office Suite (Excel, Outlook, Word)
- Strong knowledge of Incoterms, customs documentation, and airfreight regulations
- Exceptional verbal and written communication skills with multilingual capabilities preferred
- Detail-oriented approach with accuracy in data entry and document processing
- Ability to multitask effectively while maintaining high standards of customer service
- Problem-solving mindset with experience resolving shipment delays and documentation issues
- Diploma in Logistics, Supply Chain Management, or related field preferred