Deskripsi Pekerjaan
Join Suzuyo Whitelands Logistics, Inc. and unlock your potential in the dynamic logistics industry! We're seeking a dedicated Export Staff and Customer Service professional to support our manufacturing and transport operations. In this pivotal role, you'll be the backbone of our export processes, ensuring seamless documentation, compliance, and client communication. Our team-oriented culture values innovation, reliability, and excellence – where your skills will directly impact global supply chains and customer satisfaction. Enjoy competitive compensation, professional development opportunities, and a collaborative work environment in Makati City. If you thrive in fast-paced logistics environments and are passionate about delivering exceptional service, this is your chance to grow with a leading industry player.
Tanggung Jawab
- Manage end-to-end export documentation including customs clearance and shipping compliance
- Coordinate with freight forwarders, carriers, and international partners for timely shipments
- Provide responsive customer service via email, phone, and in-person inquiries
- Monitor shipment tracking and proactively update clients on delivery status
- Collaborate with warehouse and production teams for order fulfillment
- Maintain accurate export records and customer databases
- Identify process improvements to enhance export efficiency
- Resolve customer complaints and ensure service recovery
Kualifikasi
- Bachelor's degree in Logistics, Supply Chain, Business, or related field
- 1-2 years experience in export operations or customer service roles
- Proficiency in export documentation (commercial invoices, packing lists, certificates)
- Strong communication skills in English and Filipino
- Detail-oriented with exceptional organizational abilities
- Knowledge of INCOTERMS and international shipping regulations
- Proficient in Microsoft Office Suite and logistics software
- Ability to work under pressure and meet deadlines