Deskripsi Pekerjaan
AspiraGlobal is seeking a highly analytical and detail-oriented Fraud Analyst to join our dynamic Customer Protection Team. In this critical role, you will play a key part in safeguarding our clients' financial assets by identifying, investigating, and mitigating fraudulent activities. You will work closely with the risk management department to analyze transaction patterns, resolve payment disputes, and ensure strict compliance with financial regulations. This is an excellent opportunity for a dedicated professional to grow their career in a stable and fast-paced BPO environment. We offer a competitive salary and a supportive culture that values accuracy, integrity, and customer satisfaction. If you have a keen eye for detail and a passion for protecting businesses from financial risk, we want to hear from you.
Tanggung Jawab
- Monitor and analyze incoming financial transactions for suspicious patterns or anomalies using fraud detection tools.
- Investigate and resolve payment disputes, chargebacks, and customer complaints efficiently and accurately.
- Communicate effectively with customers via email or phone to gather necessary documentation and clarify transaction details.
- Utilize CRM systems to log findings and update customer account statuses.
- Collaborate with the risk and compliance team to refine fraud prevention guidelines and best practices.
- Document all investigations thoroughly and maintain accurate records of high-risk activities.
- Escalate complex cases to senior management or external authorities when necessary.
Kualifikasi
- 1+ years of experience in a BPO setting, specifically within fraud, disputes, or financial operations.
- High school diploma or Bachelor’s degree in Business, Finance, Accounting, or a related field.
- Strong analytical skills with the ability to interpret data and identify trends.
- Excellent written and verbal communication skills in English.
- Proficiency in using CRM software, databases, and the Microsoft Office Suite.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Basic knowledge of banking and payment processing systems is highly preferred.