Deskripsi Pekerjaan
Are you a passionate hospitality professional looking to elevate your career at one of the world's most iconic integrated resorts? Marina Bay Sands is seeking a dedicated and charismatic F&B Captain to join the prestigious team at CUT by Wolfgang Puck.
CUT is internationally renowned for its exceptional Prime Dry-Aged Steaks, modern American cuisine, and an award-winning wine list. As an F&B Captain, you will be a key driver of operational excellence, overseeing front-of-house operations and ensuring every guest enjoys a flawless dining experience. You will support the management team in maintaining the highest standards of service while mentoring a talented team of hospitality professionals.
At Marina Bay Sands, your career is our investment. This role offers an incredible platform to work with industry leaders, gain deep expertise in five-star service standards, and unlock a pathway to rapid career progression within a global luxury brand. You will enjoy a comprehensive benefits package including competitive salary, medical and dental coverage, shift allowances, and world-class training programs.
The ideal candidate possesses a deep passion for fine dining, strong leadership capabilities, and an unwavering commitment to guest satisfaction. You thrive in a fast-paced environment and are dedicated to supporting your team in delivering seamless service. We are looking for someone who takes pride in their work and aspires to be the best in the industry.
If you are ready to take the next step in developing a world-class hospitality career at Marina Bay Sands, we want to hear from you. Join our dynamic team today.
Tanggung Jawab
- Supervise daily floor operations and maintain service standards in line with CUT's prestigious brand guidelines.
- Greet and seat guests, ensuring a warm and memorable welcome that sets the tone for an exceptional dining experience.
- Lead and mentor a team of servers and runners, coordinating table assignments and service flow during peak hours.
- Possess in-depth knowledge of the menu, including food preparation methods, ingredients, and wine pairings to provide accurate recommendations.
- Handle guest inquiries, feedback, and complaints with professionalism, ensuring swift and satisfactory resolution.
- Coordinate with the kitchen brigade to ensure timely and accurate delivery of all dishes, maintaining quality control.
- Assist in training new team members on service protocols, etiquette, and company policies.
- Manage point-of-sale (POS) transactions and ensure accurate billing and cash handling procedures.
Kualifikasi
- Minimum 2-3 years of progressive experience in a high-volume, fine dining restaurant environment. Experience in a luxury hotel or integrated resort is highly preferred.
- Diploma or degree in Hospitality Management, Business Administration, or a related field is an advantage.
- Excellent communication and interpersonal skills with a strong command of English. Additional language skills are a plus.
- Strong leadership abilities with a proven track record of motivating a team under pressure to achieve service excellence.
- Comprehensive knowledge of food, wine, and beverage service standards, including proper plating and wine service techniques.
- Possess a positive attitude, impeccable grooming, and an unwavering guest-centric mindset.
- Flexibility to work a rotating schedule, including weekends, evenings, and public holidays.
- Certification in WSQ Food Hygiene and Safety is required. WSET certification is an advantage.