Deskripsi Pekerjaan
Join our prestigious team at Iconic Hotel as an F&B Service Captain, where you'll play a pivotal role in delivering exceptional dining experiences to our valued guests. As a Service Captain, you will oversee the smooth operation of our F&B outlets, ensuring that every guest receives impeccable service and memorable moments. Your leadership and attention to detail will be essential in maintaining the highest standards of service excellence while promoting a welcoming and sophisticated atmosphere.
At Iconic Hotel, we believe that our team members are the heart of our success. As an F&B Service Captain, you'll have the opportunity to mentor junior staff, coordinate with kitchen teams to ensure seamless service, and handle guest inquiries with professionalism and grace. Your role will involve supervising daily operations, maintaining inventory, and implementing service standards that align with our hotel's commitment to excellence. If you're a dedicated service professional with a passion for creating extraordinary guest experiences, we invite you to apply and become part of our award-winning hospitality team.
Tanggung Jawab
- Supervise and coordinate daily F&B outlet operations to ensure smooth service delivery
- Lead and mentor the service team, providing guidance on proper service techniques
- Train new staff on restaurant procedures, menu knowledge, and service standards
- Monitor table turnover and ensure efficient service during peak hours
- Handle guest inquiries and resolve complaints with professionalism and tact
- Coordinate with kitchen staff to ensure timely food preparation and delivery
- Conduct pre-shift briefings to communicate daily specials and service expectations
- Maintain cleanliness and organization of dining areas throughout service
Kualifikasi
- Proven experience as a Service Captain or similar supervisory role in F&B establishments
- Strong knowledge of food and beverage service standards and procedures
- Excellent communication and interpersonal skills with a customer-focused approach
- Ability to lead, motivate, and develop team members effectively
- Problem-solving skills with the ability to handle guest complaints professionally
- Basic knowledge of food safety and hygiene regulations
- Flexibility to work evenings, weekends, and holidays as required
- Proficiency in F&B management systems and point-of-sale operations