Deskripsi Pekerjaan
Are you passionate about delivering world-class hospitality? Marriott International is seeking a dynamic and service-oriented F&B Service Expert to join our prestigious team in Surabaya. As a global leader in the hospitality industry, we pride ourselves on providing unforgettable guest experiences, and our Food & Beverage team is at the heart of this commitment.
In this role, you will be the face of our dining outlets, ensuring that every guest receives personalized, efficient, and high-quality service. You will have the opportunity to work in a fast-paced, professional environment where excellence is recognized and career growth is encouraged. We are looking for an individual with a keen eye for detail, a warm personality, and the ability to thrive in a team-oriented culture.
Tanggung Jawab
- Provide exceptional, personalized service to all guests in accordance with Marriott International service standards.
- Maintain thorough knowledge of food and beverage menus, including ingredients, preparation methods, and wine pairings.
- Execute table service efficiently, including order taking, food and beverage delivery, and table maintenance.
- Handle guest inquiries and resolve concerns promptly and professionally to ensure complete guest satisfaction.
- Collaborate with kitchen and bar staff to ensure seamless service flow and timely delivery of orders.
- Ensure the dining area is clean, organized, and properly set up for each service period.
- Adhere strictly to health, safety, and sanitation protocols within the restaurant and storage areas.
- Assist in inventory management and restocking of service stations.
Kualifikasi
- Minimum of 1-2 years of experience in an upscale hotel or fine-dining restaurant environment.
- Excellent communication skills in both Indonesian and English; ability to speak additional languages is a plus.
- Strong interpersonal skills with a guest-centric approach and a positive attitude.
- Ability to remain calm and professional under pressure in a fast-paced environment.
- Flexibility to work rotating shifts, including weekends and public holidays.
- Basic understanding of Point of Sale (POS) systems and food safety regulations.
- Commitment to maintaining high personal presentation standards consistent with Marriott brand guidelines.
- High school diploma or equivalent; hospitality management certification is highly desirable.