Deskripsi Pekerjaan
Are you a passionate leader in the hospitality industry? Pan Pacific Hotels and Resorts is seeking an enthusiastic F&B Service Team Leader to join our dynamic team in the heart of Orchard. As a leading hotel group, we pride ourselves on delivering world-class service and creating memorable experiences for every guest. In this pivotal role, you will be the face of our operations, ensuring that every interaction is professional, welcoming, and memorable.
We are looking for someone who goes beyond the basics to 'WOW' the guests through exceptional service delivery and personalized attention. You will play a key role in maintaining our high standards of excellence, leading a team of dedicated staff, and ensuring smooth service operations across all outlets. If you have a strong background in hospitality and a natural flair for leadership, this is your chance to grow your career with a prestigious brand.
Tanggung Jawab
- Lead, supervise, and motivate the front-of-house service team to ensure seamless operations during all meal periods.
- Train, mentor, and coach staff on service standards, product knowledge, and operational procedures.
- Ensure all guest interactions are positive, resolving any issues promptly to maintain high satisfaction levels.
- Collaborate closely with the kitchen and bar teams to ensure food and beverage orders are accurate and served promptly.
- Maintain strict adherence to hygiene, safety, and operational standards (SOPs) at all times.
- Manage service station inventories and assist in cost control measures.
- Handle VIP guests and special events with the highest level of professionalism and care.
Kualifikasi
- Minimum 2-3 years of experience in F&B service or a similar leadership role within a 4 or 5-star hotel environment.
- Strong leadership skills with the ability to communicate effectively and manage a diverse team.
- Excellent guest relations and problem-solving abilities under pressure.
- Flexibility to work varying shifts, including weekends, holidays, and evenings.
- Relevant hospitality certification or diploma is an advantage.
- Fluent in English; knowledge of local dialects is a plus.
- Must be a Singaporean/Permanent Resident.