Deskripsi Pekerjaan
Are you a passionate leader in the hospitality industry with a knack for elevating service standards and team performance? Baiwei Minibowl Sdn Bhd is seeking a dynamic F&B Trainer Head to join our growing team in Kuala Lumpur. In this pivotal role, you will be the architect of our training ecosystem, responsible for standardizing operations, mentoring staff, and ensuring that every guest experiences the high-quality service that defines our brand.
As our F&B Trainer Head, you will bridge the gap between operational strategy and floor execution. You will design comprehensive training modules, refine Standard Operating Procedures (SOPs), and lead the onboarding process for new hires. Your work will directly impact our operational efficiency, employee retention, and overall customer satisfaction. If you are an experienced F&B professional who thrives on developing talent and driving brand excellence, we want to hear from you.
Tanggung Jawab
- Develop, implement, and maintain comprehensive Standard Operating Procedures (SOPs) for all front-of-house and back-of-house operations.
- Lead and facilitate training sessions for new hires and existing staff to ensure consistency in service and product delivery.
- Conduct regular operational audits to identify training gaps and improve service quality across all outlets.
- Create and update training manuals, digital learning materials, and onboarding programs.
- Mentor and coach branch managers and supervisors on effective leadership and team performance management.
- Collaborate with department heads to roll out new menu items and service campaigns with efficiency.
- Monitor key performance indicators (KPIs) related to training effectiveness and service excellence.
Kualifikasi
- Minimum 5-7 years of experience in F&B management, with at least 3 years in a training or development-focused role.
- Strong understanding of F&B operational workflows, hygiene standards, and customer service protocols.
- Proven track record in curriculum design and delivering impactful staff training programs.
- Excellent communication and interpersonal skills, with the ability to influence staff at all levels.
- Proficiency in MS Office Suite and digital training platforms.
- Strong analytical mindset with the ability to translate data into actionable training improvements.
- Ability to thrive in a fast-paced environment and handle multiple projects simultaneously.